Okay, I know Cineform has stopped putting out NeoHDV, but I'm hoping that doesn't mean I'm screwed here.

My computer has picked up a particularly nasty piece of malware, leaving me no option but to reformat my hard drive (believe me, I've tried every other option)

This means I'll have to deactivate, then reinstall and reactivate Neo. Can I still get the reactivation code, or has Cineform totally stopped supporting NeoHDV?

Cheers
Pat

It is still supported in the normal ways, we have just stopped making new updates to that product.

My computer has picked up a particularly nasty piece of malware, leaving me no option but to reformat my hard drive (believe me, I've tried every other option)

Did you try Webroot support? They successfully removed a nasty TDSS infection from my computer last week--all via remote control and in under 3 hours (their time, not mine). It cost $100 but saved me having to reformat and reinstall over 30 programs. If they don't fix your problem, you don't pay. Worth a shot.

Did you try Webroot support? They successfully removed a nasty TDSS infection from my computer last week--all via remote control and in under 3 hours (their time, not mine). It cost $100 but saved me having to reformat and reinstall over 30 programs. If they don't fix your problem, you don't pay. Worth a shot.


Okay, maybe not quite every option ;-) I'll look into that. Thanks Mark.

And thanks for the Neo info, David.

Not to get off on too much of a tangent, but the problem with removing a virus or malware is that you never really know if it's truly gone. There are many variants of each virus and while a certain anti-virus software or vendor may claim to have removed it, you can never be certain. Generally speaking, if you've confirmed you have a virus, the ONLY safe way to know it's been removed is to reformat and reinstall from a known good copy of the OS. I'd definitely not want to use a previously compromised computer for anything involving sensitive data or usernames and passwords to any online accounts, regardless of whether or not a computer professional said it was gone.