Hi guys

Well I'm having bit problems having upgraded my pc to 64bit. I've tried XP and Vista 64 now and I can't get mpeg2 (HD GY 110) footage to play through PP4.

The only thing I've managed is to use a free player (player only) which sees the footage and tells me that there is a co-dec on the system its just the PP4 can't use it.

Anyone using PP4 on 64 bit at all ?

Sounds like the codec in PP4 got clobbered in the upgrade. Can try re-installing PP4 to restore it. I think a better choice would be to unintstall, then re-install. It's cleaner.

I am using Premiere Pro CS 4 and the rest of CS4 on 64Bit Windows Vista Ultimate without issue currently.

Tripp - I don't think so but I'll try it all the same.

Josh - Can I ask, do you/ can you edit with mpeg2 (JVC HD 110 footage) ?

I edit sometimes via capturing in PP4 but most is done from .m2ts from my NNovia unit. So yes to the mpeg2 but no to it being JVC Footage. Sorry about not specifiying that earlier.

Hi Josh and thanks for the quick response. This is driving me nuts at the moment and I'm really considering going back to 32bit which would be a shame.

Is there any chance that if I upload a short clip you could try and import it into premiere and see if it plays ok ?

Would be happy to try it.

For what its worth I have had issues with videos not playing before and uninstalling all of CS3 cleaning out my registry and then reloading seemed to do the trick. CS4 might need something similar.

Thats great. many thanks.

There is a file at

www.3dvisions.co.uk/temp/vege1.mpeg (13mb)

It will be interesting if you can import it ok because I've tried everything I can and I can't get it too support these files !

As I say I can play it through a 64 bit free player so I know the 64bit mpeg2 co-dec is working. But premiere will not support it. I have noticed Premiere loads into x86 programs, so it is still running in 32bit. Adobe do however say that Vista 64bit is fully supported....strange situation !!!

Thats great. many thanks.

There is a file at

www.3dvisions.co.uk/temp/vege1.mpeg (13mb)

It will be interesting if you can import it ok because I've tried everything I can and I can't get it too support these files !

As I say I can play it through a 64 bit free player so I know the 64bit mpeg2 co-dec is working. But premiere will not support it. I have noticed Premiere loads into x86 programs, so it is still running in 32bit. Adobe do however say that Vista 64bit is fully supported....strange situation !!!


It is loaded into x86 because it is a 32bit program. The only app that will go into the regular program file is photoshop which is the only 64bit app. You can support a 64bit OS while still being a 32bit app :)

The file imported without issue for me. Its a brick wall with Vegitation, that would explain the file name :)

Many thanks for that. Although now I am completely confused ! :-/

The only difference is I'm running Vista / Business not Ultimate. But would that really make the difference !?

Does the clip play in media player? Again on my system it doesn't !?


Oh dear...this is all very confusing!

Yes the file plays back fine in VLC and in Media player.

using GSpot the codec info is that its a MPEG-2 Transport Stream. That is all. No additional Information is provided. Usually you only see that when the file has a .m2t extension. In the end it does sound like your codecs are not working properly. The differences between Windows Flavors has more to do with abilities for security and other enhancements such as automated back ups or dream scenes rather than file recognition. For what it is worth I also have DSHOW installed via my install of Sorenson 5 and VLC.

Ahhh ok.

Well its a fresh default install and I've since installed FFD show and vista codec packs.

I really don't know what else I could do. I guess I can go back a re-install the OS again and see whether it plays on the default build, but my gut feeling is it won't. I really can't get my head around how to solve this one. I would have thought that the vista codec pack would have got things working even if the default build didn't.

hhmmmm......

Many thanks for your help on this Josh, at least I know it 'should' work....even if I don't know how to make it work!

What vista Codec pack?

I used to use codec packs but they seem to have got me into more trouble than good. I use FDSHOW because it allows Sorenson to access files it usually cannot but other than that I use the default stuff installed by Adobe and MS. (VLC plays everything else with the codecs it comes with)

This pack (below), but that was only because it wouldn't play on the default setup! I might try and strip back everything I've installed but I don't have much hope to be honest. I guess other than that its a fresh OS install.

VistaCodecs_v505 - Vista Codec Package | Software - Digital Digest (http://www.digital-digest.com/software/Vista_Codec_Package.html)

Well. I would suggest Uninstalling the Codec Pack. Uninstalling CS4. Uninstall anything to do with video. Reboot when asked. Possibly run a registry cleaner but I cannot suggest one at the moment. After that I would try to install CS4 and then update it as most of the CS4 apps have a patch all ready. Then try your file. Add on slowly as needed. I would suggest VLC if you need a media player that can play nearly anything, it is fast and light weight. If that does not work then I would try to reinstall the OS.

I stripped back all codec add-ons, but it still won't play in media player.

I downloaded the VLC player and you are right it plays fine in this player. So again this is baffling because essentially its like the codec isn't being used by media player but will work under other players.

In PP4 it still is unrecognisable. I think I will have to take the further still....

I stripped back all codec add-ons, but it still won't play in media player.

I downloaded the VLC player and you are right it plays fine in this player. So again this is baffling because essentially its like the codec isn't being used by media player but will work under other players.


This is normal. VLC does not care what codecs are installed on your system, as it uses it's own codec library. Media player, on the other hand, needs some mpeg-2 decoder installed, otherwise it will not play. ffdshow usually does the job.

I tried your file on my xp 64 machine, media player, vlc and PPcs4 handled it with no problems.
It seems unlikely to me that it is a vista issue or a 64-bit issue. sounds like something was bungled with codec installation/PP installation. I would also suggest a clean reinstall of PP.
You can also try opening the file with MPEGStreamclip and "Convert to MPEG", maybe it will help...
good luck :)

Hi Jon

Its certainly obvious theres simply something wrong with my installs. I've stripped everything back now and re-installed PP and still it doesnt work.

I guess its an OS install and hopefully that will do the trick. Can I ask what version of Vista 64 you are on ? Not that I think thats the issue but I starting to wonder !?

WELL after many, many hours of headache It appears it is Vista after all. The business edition for some strange reason doesnt have MPEG2 support (see below)......god knows why!! So I guess I have another upgrade on my hands.

You would have thought I'd have been able to get around it with FDD show or another co-dec pack but I haven't found anything that will work! Anyone any further ideas on that then certainly throw them up before I spend more cash on the 'upgrade' or rather 'mpeg2 support' :-)


The Movie Playback Problem
Some versions of Windows Vista don’t come with an MPEG-2 decoder / addin for watching movies, other MPEG-2 video sources and recorded TV. Vista Home Basic, Vista Business and Vista Enterprise customers are going to be a little upset when they try to play a DVD movie, watch certain TV channels or have a must see video clip and all they get is a message from Windows Media Player saying it can’t play the clip. Only Vista Home Premium and Vista Ultimate have support out the box!

Hi Mat,

I'm working on XP 64. Stayed away from vista, but it seems many on these forums are running vista 64-bit without issues...

As far as I know, Media Player never could play mpeg-2 without installing an additional mpeg-2 decoder to the system. That still doesn't seem to explain why PP is not recognizing your mpeg file, as I would think PP uses it's own mpeg decoder to work with mpeg-2 files.

Did you uninstall everything video related before reinstalling cs4? Nero, for example, also installs an mpeg-2 decoder to the system.

I hope someone with more vista experience can help you out...

On completely unrelated note:

Windows 7 plays MPEG2, MPEG4, DivX, XViD, you name it, out of the box. No 3rd party codecs needed. Just tested it in latest build and it works. Nice!

Ok...this is now completely baffling and I'm wondering if this issue is somehow hardware related, as I said this is a new PC !!??? ASUS MB - Q6600 - 8800GT Graphics card - SATA Drives

I've now installed Vista 32 bit ultimate and the footage still won't play on the system. I know that ultimate has mpeg2 support out of the box and as yet I've installed NOTHING ELSE !

Has anyone got any ideas....this situation is killing me !??

Ok...this is now completely baffling and I'm wondering if this issue is somehow hardware related, as I said this is a new PC !!??? ASUS MB - Q6600 - 8800GT Graphics card - SATA Drives

I've now installed Vista 32 bit ultimate and the footage still won't play on the system. I know that ultimate has mpeg2 support out of the box and as yet I've installed NOTHING ELSE !

Has anyone got any ideas....this situation is killing me !??

Are your drives set up in a hardware raid 0 or 5

Not that I'm aware of....I havent set this up myself anyway. Excuse my ignorance, apart from understanding just about what raid is I'm not really sure how to use it and have never used it before.

Could this be causing an issue with the co-decs ? Is the something I can make sure is off in the bios setup?

Cheers
Mat

Could this be causing an issue with the co-decs ? Is the something I can make sure is off in the bios setup?

No. RAID is quite content agnostic. You could have codecs, video or peach pie recipes. It's all just bits and files to a RAID.

Unless you set up a RAID configuration, it's unlikely that your system is set up that way. For a mobo RAID, it's set up in the bios. You should see a disk status screen flash by on system boot. If it says non-RAID anywhere regarding your C: drive, you don't have a RAID configured on your system drives.

Hey Mat,
I was wondering if you ever got CS4 running on your system properly.
I have a Q6600 and a 8800GT with an ASUS P5E WS on a XP x64 OS.
I'm thinking of upgrading to CS4 and would love to know if your still having problems.
Thanks,

Scott

Hey Mat, you still there????