View Full Version : Canon HF11 Files - Crashing HD Link


Rob O'Day
November 20th, 2008, 06:00 PM
I was wondering why the M2TS files from the Canon HF11 are crashing HD Link ?
I have converted other files that were from a Sony camera which worked.

David Newman
November 20th, 2008, 06:10 PM
I've convert HF11 files fine, you likely have a missing AVC component. Please file a trouble ticket at CineForm Support (http://www.cineform.com/support).

Rob O'Day
November 20th, 2008, 06:55 PM
I've convert HF11 files fine, you likely have a missing AVC component. Please file a trouble ticket at CineForm Support (http://www.cineform.com/support).

Ah I feel silly now, you are 100% correct !
Sorry about that.

I uninstalled AVC as I had some issues with play back with the 'Image Mixer' that came with the camera.
Thank you !

Brian Parker
November 23rd, 2008, 04:51 AM
Rob can I ask you how you have your computer setup? I also have a hf11 camera and am trying to use HDlink in windows to convert my files but I've never managed to get it working.

I have coreavc pro installed and haali media splitter. In coreAVC's configuration I make sure that it is set to be the preferred codec.

When I run hdlink I get 2 errors:
m_mediaControl->...... (unspecified error)
m_convertGraph.Startgraph..... (Unspecified error)

Can you tell me what version of coreAVC you are running and if you did anything special in coreAVC's configuration page.

Much appreciated,
Brian

Rob O'Day
December 3rd, 2008, 04:59 PM
Sorry only just saw your post.

I was using v1.8.0 but just updating it later to the newest release.

Brian Parker
December 3rd, 2008, 10:04 PM
It seems that hdlink has a problem creating mov files and that's why I was getting those errors posted above. I have tried it on two different computers and get the same errors each time.

David Newman
December 3rd, 2008, 10:18 PM
Do you have QuickTIme installed? Required for MOV creation.

Brian Parker
December 4th, 2008, 08:09 AM
Yes I have Quicktime player installed, but not quicktime pro. It's the latest version too.

David Newman
December 4th, 2008, 10:17 AM
You maybe do have the correct version. I thnink we need a minimum of v7.1 QuickTime. Contact support.