I recently bought MAGIC MONITOR from http://www.bigmugsoftware.com.

I was using a trial version then decided to buy it, but even with license provided it doesn't work and the company never answer my emails.

Wrote many many times to sales@bigmugsoftware.com but no answer after 2 months...

What do I do? I just want my money back!

I'd love to find some solution... thanks

Try support@bigmugsoftware.com instead.

I know if they aren't answering one email its unlikely they'd answer another but maybe your email is getting bounced for some reason, or something..it's worth a try.

With busted links, no site updates and no blog entries since the middle of last year, I think it's safe to say there's nobody home.

Contact your credit card company to dispute the charge and get your money back. And maybe be a little more suspicious next time.

oh no... I was planning on purchasing monitor magic to use as waveform through my laptop... if bigmug is not trustworthy, is there another cheap alternative?