View Full Version : removed not deactivated


Terry Lyons
October 24th, 2008, 02:44 PM
Hi my question is that after talking with adobe support, trying to fix a problem they had me remove cineform prospect hd as they said they dont support cineform. My machine is still in the shop and I am wanting to put the prospect hd on another machine and not sure how to as I didnt deactivate my number from the first machine. Any thoughts? TAG

David Taylor
October 24th, 2008, 05:56 PM
Terry, if your previous machine is still available, you can reinstall PHD then deactivate it. This will take less than 5 minutes. That will store your activation on our server. If your previous machine is toast, then contact us at support at cineform dot com and we'll get you taken care of. At this point it's likely Monday however.

Terry Lyons
October 25th, 2008, 08:22 AM
Thanks David I appreciate the reply