David...
Over the weekend, I un-registered my NEO HD license on my workstation and transferred NEO HD to my new quad core computer. I sent in the system ID as reported by HDLINK and was sent an activation code. Unfortunately, when I opened the register utility, it reported a different system code, and the activation key I was sent doesn't work.

I've filed a trouble ticket to customer support, however, I've received no reply. Can you look into this for me?
Many thanx,
Bill R.

Bill, we'll get it taken care of this morning. Send an email to support at cineform dot com and provide the information again.

OK, thanx.

Same problem for me. I have many other issues with NEO-HDV as well, but I figure getting the latest update is the first step. I got an activation code for 3.4 e-mailed to me, but it didn't work. Then I contacted Cineform about it a week ago by reopening a related ticket, and still no reply.

I think you will find they are quite a few tickets in there... mine as well :-)

My problem was fixed straight away, on Tuesday. Cineform's customer support is one of the best. Pretty good, considering they're probably pretty snowed under with work.