Hello,

I ordered Aspect HD yesterday. I got an email with an activation key
which I typed in the page where I had to register my product.

Then after that process I should have recieved an email with the
product key for aspect HD. Instead I recieved an email which says that the information
I had send was incorrect or the key allready has been used (not working).

"The serial number (****-**********) cannot be deactivated. The
deactivation code you have specified is invalid, is from older software, or
has already been used to deactivate an installation.
As a reminder, we are only accepting deactivations from Connect HD 1.9
or newer, and Aspect HD 3.3 and newer.
Remember, deactivation is not necessary when upgrading from older
versions

If you feel that you have received this message in error, please feel
free to contact us at support@cineform.com".


What did I do wrong?

Rob Willemse
Remember Me Videoproductions

Rob, I'm not sure. In order to see what happened we need to access our S/N database which we can't access when out of the office, but we'll get right on it tomorrow. Please send an email to dtaylor at cineform dot com with your order number. Sorry for the inconvenience.

Ok, thanks for the reply.

I'll send him an email right away. I hope that the problem can be solved tomorrow.

best regards,

Rob

Hi David,

I tried the activation again but I still get an automatic
reply that my cineform serial cannot be activated.
I tried the activation on the register page, like you said and like I did before,
but it doesnt seem to work.

I have send you an email again with some screenshots of the replies I got!

Thanks for the help,

Everything works fine

Rob:

When I upgraded to Cineform Prospect 2K (then automatically to 4K), I had the identical problem you outlined, with exactly the same form message you received! I contacted Jake at Cineform, and he took care of it for me post haste. Good luck to you.

Thanks for the help,

Everything works fine

Rob, so we can do the best job helping you, at 4:22am on a different thread you indicated everything was working fine. Then at 4:25am in this thread you indicated an activation problem. If you do have an activation problem we do want to help.

While activation problems are frustrating, they're not something the user community can help with. So it's best to contact us directly rather than post on the forum. The primary contact for for support issues like this is support at cineform dot com. I can always be reached at dtaylor at cineform dot com.