i bought a shotgun mic for an event that i shot a week ago. Everything went fine and all the audio recorded A-OK. Afterwards, i unplugged the XLR and put the mic away, then tried to shoot a little extra footage using the on-board mic, and now i'm not getting any audio signal. I scrolled thru the audio menu setting and turned the XLR input off, set the audio level switch to auto (i also tried manual settings) and flipped the switch above the XLR inputs to Mic. Still no dice. The on-board mic has worked with no problems at all (about 6 months) up until i used the XLR mic.

Anyone have any thoughts about a setting i'm missing or something that might work? thanks in advance

-gardner

It sounds like you did everything right. What about the ON/OFF switches on the front of the XLR module? (under where it says +48v). Maybe double-check the XLR setting in the menus to make sure it actually switched to OFF.

both are set to off.

Have you tried performing a reset?

i did a factory reset in the menu, and i also tried the reset button. Still nothing. Going to give Canon tech a call and see what they have to say about it, but keep the suggestions coming if you have more.

Thanks for the input so far!

-gardy

This is so obvious I can't believe it's the cause, but I'll put it out there as the only other thing I can think of which could kill the on - boards:

You don't have anything plugged into the Aux mic input under the handle, do you?

My last gasp option is the Mic Att. switch under the LCD "home" position, tho' that wouldn't kill it completely.

Let us know how this pans out.


CS