Here's the problem: the a/c power input jack has come loose inside the camera, so I can't connect the external power source. When I try to transfer files from the camera to the computer, the camera states on screen "connect a/c power". Apparently, the camera is designed to prevent transferring or copying files to a computer using only the camera's battery power. Of course I can send it for repair, but that will take 10 days at least and I need to get the files off the camera and into the computer in the next couple of days (it is for my son's school project and of course it is due imminently!). Does anyone know if there is a workaround or way to defeat the a/c power adapter requirement ? Thanks.
Len

Sorry but there is no real alternative except to send it in to Canon factory service.

Have you tried copying the files internally to a SD card and then using the card to transfer files to your computer with a card reader? You can copy clips from the internal memory to an SD card without having to plug it in.

Thanks, that's a great idea. How do you transfer to the SD card? Also, I bought a mini SD card but it doesn't seem to fit in the slot. Not sure if there is more than one size of mini SD card. Thanks for any help!
Len

The camera takes a full size SD card. You will need at least a class 4 SDHC card with enough space to hold the videos you've shot.

Page 60 of the manual goes into how to copy the scenes. You basically select the scene you want, hit {function} and then copy if I remember right.

Thanks Robert. The camera does take a mini SD card, the one I have was in an adapter, which is why it didn't fit. Out of the adapter, and it fits fine. But page 60 of the manual has nothing about copying files to the SD card. I looked through the entire manual and it only mentions recording still images to the SD card. But I'll try the steps you recall.
Len

Those steps didn't work. Selecting the scene then hitting funtion only adds the scene to a playlist. There is no "copy" option. I'll keep looking but if you can recall anything else let me know. Thanks so much for trying to help.
Len

Robert may be thinking HF10 instead of HG10. The HF10 takes SDHC cards and allows copying files from the internal memory to the cards.

Sorry, but it looks like you have no choice but to send it to Canon. You might call them, explain the situation and the desperate need and see if they will give it one day turnaround and overnight shipping back to you if you overnight it to them.

Oh well, thanks all for trying and for responding so quickly. This is a great forum.
Len

Have you tried copying the files internally to a SD card and then using the card to transfer files to your computer with a card reader? Sorry I didn't see this earlier -- the reason why this won't work is because the Mini SD card in the HG10 can record only still photos, not video clips.

Rats, I did think this was an HF10 thread. Sorry 'bout that!