View Full Version : Tape Error C:31:23 + Head cleaning tapes


Jeff Kolada
February 14th, 2008, 11:02 AM
The other day I got the C:31:23 Tape error. Luckily the camera worked when I replaced the tape, but it still sketches me out a little bit because we are shooting every weekend for the next 3 weeks and I don't want to lose any footage.
I shoot on exclusively sony blues (not HD tapes), and I want to throw a head cleaning tape in but Im not sure what I should do. Should I use the mini-dv head cleaner that is just like the tapes? or should I use an HDV head cleaning tape thats made for the camera? And are all the lubricants and oils the same in all sony types of tape?
Thanks guys

Svein Rune Skilnand
February 14th, 2008, 01:40 PM
I had a similar experience with a smaller Sony camera. The numbers refer to an error of some kind. I can`t remember what my numbers were but I called my Sony repair centre and thanks to these numbers the engineer could tell me straight away what the problem was. Unfortunately I had to send my camera for repairs. Perhaps you should make a phone call and ask?

Just to be sure.

Svein Rune

Colin McDonald
February 14th, 2008, 06:49 PM
The other day I got the C:31:23 Tape error. Luckily the camera worked when I replaced the tape, but it still sketches me out a little bit because we are shooting every weekend for the next 3 weeks and I don't want to lose any footage.

You might care to look at this disreputable link - it gets funnier and more worrying the more you read. It includes a list of Sony error codes:

http://www.camerahacker.com/Forums/DisplayComments.php?file=Video%20Camera/Sony/Sony_DCR-TRV18_-_Error_Code..html

EDIT: Actually, I shoudn't encourage people to read that. Here's the error codes;

C 04 00 Non-standard battery is used. Use the info LITHIUM battery.
C 21 00 Condensation. Remove the cassette, and insert it again after one hour.
C 22 00 Video head is dirty. Clean with the optional cleaning cassette.
C 31 10 LOAD direction. Loading does not complete within specified time Load the tape again, and perform operations from the beginning.
C 31 11 UNLOAD direction. Loading does not complete within specified time Load the tape again, and perform operations from the beginning.
C 31 20 T reel side tape slacking when unloading. Load the tape again, and perform operations from the beginning.
C 31 21 Winding S reel fault when counting the rest of tape. Load the tape again, and perform operations from the beginning.
C 31 22 T reel fault. Load the tape again, and perform operations from the beginning.
C 31 23 S reel fault. Load the tape again, and perform operations from the beginning.
C 31 24 T reel fault. Load the tape again, and perform operations from the beginning.
C 31 30 FG fault when starting capstan. Load the tape again, and perform operations from the beginning.
C 31 40 FG fault when starting drum. Load the tape again, and perform operations from the beginning.
C 31 42 FG fault during normal drum operations. Load the tape again, and perform operations from the beginning.
C 32 20 T reel side tape slacking when unloading. Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 21 Winding S reel fault when counting the rest of tape. Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 22 T reel fault. Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 23 S reel fault. Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 24 T reel fault. Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 30 FG fault when starting capstan. Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 40 FG fault when starting drum Remove the battery or power cable, connect, and perform operations from the beginning.
C 32 42 FG fault during normal drum operations Remove the battery or power cable, connect, and perform operations from the beginning.
E 61 00 Difficult to adjust focus Inspect the lens block focus reset sensor
E 61 10 Zoom operations fault Inspect the lens block zoom reset sensor
E 62 00 Steadyshot function does not work well. Inspect pitch angular velocity sensor
E 62 01 Steadyshot function does not work well. Inspect yaw angular velocity sensor

Sherman Bahr
May 18th, 2013, 01:51 AM
If you are getting a C:31:23 error that means that there is a mechanical fault with the transport (VCR Section) of your camcorder. Do not use a head cleaner to try to fix this problem. Head cleaners only clean the video heads, your problem is due to a problem with the reel drive part of the transport. Using a head cleaner tape may add to the problem that you are having by getting stuck in the camcorder and causing further damage to it.