i have at least the min system requirements for aspect hd but when i try to play the clip in premiere it wont move/play

3.2 P4 hyper thread
1.25 gig ram
2 drives one system
xp pro
graphics card is 64mb. -- could this be the problem?

file a trouble ticket www.cineform.com/support.

I have the same trouble since I loaded the latest version. If I push the 'L' key several times to move the playhead fast forward it will sometimes start playing and then I can push 'J' to slow it down, but other than that, none of the play keys or buttons work.

If you haven't filed a trouble ticket you haven't asked for help.

can i file a ticket if the product is the trial version?

can i file a ticket if the product is the trial version?

Absolutely, we want you to be a customer, so the trial is full service.