Benjamin McTernan
October 16th, 2007, 03:46 AM
Hi, I am having a noise problem with my Beachtec DX4A. I thought someone here may have some insight or share a common problem. The problem is a low frequency hum. With or without my AT897 microphone (which rules out a microphone problem) plugged into the DX4A, I can hear this hum. The hum is present in already captured footage, or live when listening thought the headphone port of my GL2. The hum seems to go away when I eject the tape and the heads are not spinning. I do not have the gain up high on the GL2 (only half way) and I have the DX4A up 3/4 of the way. Even with lower setting the hum is noticeable. When I unscrew the DX4A from my GL2 and move it 2 inches or more away the hum goes away. I thought at first it may be an internal problem with the GL2. Like perhaps the headphone or microphone jack were picking up the camera motors, but I think moving the DX4A away from the camera and losing the noise proves it a problem with the DX4A. If I move it near my computer or my cieling fan I can hear the hum. Perhaps it is not shielded? Also maybe worth mentioning, my device has no ground switch like some models. I assume it shouldn't need this because the Dx4A is built for the GL2.
I called the Beachtek with the number on the side of my device. The man had me do some tests and then told me to get a RMA and have it repaired. He said it was a passive device and it shouldn't hum. I told him I had never noticed the hum until I tried to do some voice overs. Then I went back to old footage and noticed it. Unfortunately during that time gap it became out of warranty and he told me it is a $50 flat fee for repair. I think all of the DX4As may have this problem and their may be nothing to fix. Then I am down $50. Any suggestions? Perhaps a way to shield the DX4A from interference? Or some other tests I could try? Any input is appreciated, thanks.
I called the Beachtek with the number on the side of my device. The man had me do some tests and then told me to get a RMA and have it repaired. He said it was a passive device and it shouldn't hum. I told him I had never noticed the hum until I tried to do some voice overs. Then I went back to old footage and noticed it. Unfortunately during that time gap it became out of warranty and he told me it is a $50 flat fee for repair. I think all of the DX4As may have this problem and their may be nothing to fix. Then I am down $50. Any suggestions? Perhaps a way to shield the DX4A from interference? Or some other tests I could try? Any input is appreciated, thanks.