I just bought Aspect HD and I'm already having trouble with it. Whenever I capture footage from my Canon Xh-A1 there's LOADS of dropped frames. I have tried capturing without aspect HD and there are absolutely no frames dropped. I have an AMD dual 64 with 2gb ram, 3 separate 7200rpm HDs. I should not be having this type of issues. Can anyone help?

thanks

Are you try to capture via an HDSDI/HDMI input device, if so your PC is not fast enough. If you are capturing via firewire, you can't drop frames. So I don't understand. Please file a trouble ticket.

No, I'm trying to capture via firewire. Do I need a specific plugin for the Xh-A1 PAL progressive scan???

Nothing custom is needed. We don't even report dropped frames as none can be dropped, short of capturing with a Pentium 3. So please file a trouble ticket so support can determine what is happening.

When I open a new project for footage shot with the Canon Xh-A1 PAL using 25F should I chose 1080i or 1080p? Or is there a special project?

1440x1080p25 is the mode of that camera.

Got, David! Somehow the "de-interlace" option was ticked the entire time. I have tried again and things are as sweet as they get :D

Great news, thanks for the update.

I spoke too soon :-( I keep getting the dropped frames. Look how bad it is:

- http://www.dvxuser6.com/uploaded/8309/1189405819.jpg
- http://www.dvxuser6.com/uploaded/8309/1189405798.jpg
- http://www.dvxuser6.com/uploaded/8309/1189405772.jpg
- http://www.dvxuser6.com/uploaded/8309/1189405732.jpg

OK, that is not a dropped frame in the traditional sense, that is MPEG glitching, likely due to packet loss. To see if you Firewire port is faulty, use HDLink to capture a tape in M2T mode, and then convert the M2T files to AVIs in a second pass. If that works fine, it could be that your Firewire card is dropping packets when the PC is working hard (and it shouldn't.) Getting another Firewire card is an inexpensive upgrade.

Hello,
i use Aspect HD 5.1 and HDlink to capture HDV (footage 1080/50i) from my Canon XH-A1 Pal, directly to .avi with scene detection on (works perfectly).
it works very fine and i have never seen this.
my config is P4 2.8Ghz and 1.5Go RAM.

Cedric.

I'm using a Dual-core Athlon X2. I should not be experiencing this. Before I bought the software I had used the trial like 3 or 4 times until it expired and this had never happened before. I don't understand why all of the sudden the bandwidth stopped being enough.

Try another Firewire card or port -- it is seeming fakey.

Will do. I'm going to buy a new card to see how it goes. I really hope it's the firewire card. Tomorrow is a holiday in Spain, so I'll only be able to buy a new one on Wednesday. Please don't close the ticket until I can make sure it's the firewire.

David, do you think I can get much more benefit from a firewire 800? I'm thinking about going with one of these.

The camera only uses FireWire 400, so if that is supported then you are fine.

As for closing the ticket, this is not support, if you have a ticket open with support, please follow up with them.

I have tried with a different firewire card and so far it's working fine. With the other card I could not capture 1 minute of footage without massive blocking artifacts, but just now I have captured 5 minutes of footage with absolutely no problem. This next weekend I have a music video shoot and I'll probably end up with many hours of footage, so if I need to open another ticket I'll use this one as reference (I hope I don't need to thought).

thanks for the help!

I had to re-open the ticket.
I have just tried capturing a small portion of footage (30 sec) and then a large portion of footage (20 min) and I still get the same problem. Only this time I have checked the log on hdlink and no errors are displayed.

I have just tried capturing an m2t file again and it did drop a couple of frames, but it was not as massive as when I capture the m2t and convert it at the same time.

Sounds like you computer is just not able to reliably receive packets over Firewire, that is very rare. When hardware is failing there is very little software can do. It looks like you need to stay with the two pass capture and convert.

Using Vegas, premiere and other programs I have installed on my pc I can capture m2t files perfectly. The two pass capture and convert will not do because it drops frames anyway and because aspect hd is supposed to do what it is supposed to do. I want all the benefits I payed for. This IS indeed very strange.

I had an older computer that just wasn't going to cut it as an editing computer and then I found this site for tuning the computer and it did
wonders for the video isssues I was experiencing at that time....

There are two different sections.... it might take a while to read and impliment but I know it works....

http://www.videoguys.com/TweaksWINXPVE.html

at least this would be for Windows PC's...