White Balance: cannot proceed? at DVinfo.net

Chad Johnson · June 29th, 2010, 05:21 PM

Hi

So today I go to a Best Western to shoot footage for a promotional video, and I go to white balance and I received a message saying "cannot proceed". If I push the WB button I get "White Balance Preset" even though I am switched to "A" or "B". All 3 switch selections give me "cannot proceed" and I'm just stuck.

I don't believe I have changed anything from the last time I shot. I have a PP set to Vortex' suggested outside settings, and one for inside. So switching between the two PPs does give me a 5600k / 3200k.

Any suggestions short of resetting the whole camera?

Thanks.

Doug Jensen · June 29th, 2010, 05:31 PM

Hi Chad,

Here we go again. This question pops up about once a month.

That's one of the common problems I cover in my EX3/EX3 Field Guides.
Vortex Media's XDCAM Field Guides
Unfortunately, I didn't find out about in time to mention it in my EX1 DVD. Keep in mind that when I did the DVD, my camera was one of only two in the country.

It has nothing to do with your PP. Go to the OTHERS menu page and scroll down to the Direct Menu setting. Change it to "PART" and leave it there. You probably have it on ALL and tht disables several of external controls on the camera.

Sony really blew it with this "function". I mean, if you're going to put a big "gotcha" in the camera, why not have an error message that suggests a cause or solution?

Chad Johnson · June 29th, 2010, 05:42 PM

Hi Doug.

Thank you! I do have your EX1 field guide and DVD, but as you said - the info isn't there. I was confused because I didn't change anything. But of course it must be user error, and I guess I had to have accidentally changed the setting.

Thanks again.

Chadfish

Doug Jensen · June 29th, 2010, 05:45 PM

Actually, it is in the EX1 Field Guide on page 22 (page 25 of the EX3 book) next to a red "WARNING" logo. I only missed mentioning it on the DVD. The Field Guide wasn't published until a year later. so I had plenty of time to include it on that one.

Chad Johnson · June 29th, 2010, 05:48 PM

Good to know! Thanks.

Dave Morrison · June 29th, 2010, 08:57 PM

Oh Chad. Did you buy the cheaper EX1 model that didn't come with the User Manual? Seriously, this darn "feature" bit me in the butt the very first day I unboxed my EX1 and walked outside to shoot my first footage. Luckily, I bought the one WITH the manual. As I love to say, "RTFM". ;-)

Chad Johnson · June 29th, 2010, 09:28 PM

Oh I have the manual, and Doug's Field Guide. I just forgot about the function. I set it a year ago, then I forgot it. I have no idea how it got changed, but I was worried. So I'm happy now.

Buck Forester · June 30th, 2010, 11:51 AM

The one white balance issue that frustrates me at times is the 'white balance is out of range' or something like that. I can't manually white balance in early morning or late evening, even though it would seem there's enough light to do so.

Chad Johnson · June 30th, 2010, 12:29 PM

"Out of range" is a new one on me. If the light is so low you can't pull a white balance, maybe white balanced colors wouldn't look right? What about opening up your iris? Or just going with a standard 5600, or 3200? Then color correct in post.

Christian Valtanen · August 1st, 2010, 02:57 PM

and it helped when I changed partial menu/full menu to other setting in the menu

Les Wilson · August 1st, 2010, 07:26 PM

Having read about this problem, I debated to set it to Part or Full when I rented an EX1R. I am 90% sure before shooting, set it to Part. However, I got the Cannot Proceed message when I pressed the S&Q button. Should I have gotten that message when it's set to Part or is my memory of setting it to Part wrong?

Chad Johnson · August 1st, 2010, 07:57 PM

Doug's answer fixed the problem.

June 29th, 2010, 05:21 PM	#1
Chad Johnson Major Player Join Date: Apr 2009 Location: Arcata, Ca Posts: 750	White Balance: cannot proceed? Hi So today I go to a Best Western to shoot footage for a promotional video, and I go to white balance and I received a message saying "cannot proceed". If I push the WB button I get "White Balance Preset" even though I am switched to "A" or "B". All 3 switch selections give me "cannot proceed" and I'm just stuck. I don't believe I have changed anything from the last time I shot. I have a PP set to Vortex' suggested outside settings, and one for inside. So switching between the two PPs does give me a 5600k / 3200k. Any suggestions short of resetting the whole camera? Thanks. __________________ My Work: http://www.youtube.com/ChadWork1 Sony FS5 :: Panasonic GH4 :: Sony PMW-EX1 :: FCPx :: AT4053b :: Rode NTG-3,

June 29th, 2010, 05:31 PM	#2
Doug Jensen Vortex Media Join Date: Jan 2009 Location: Florida Posts: 3,442	Hi Chad, Here we go again. This question pops up about once a month. That's one of the common problems I cover in my EX3/EX3 Field Guides. Vortex Media's XDCAM Field Guides Unfortunately, I didn't find out about in time to mention it in my EX1 DVD. Keep in mind that when I did the DVD, my camera was one of only two in the country. It has nothing to do with your PP. Go to the OTHERS menu page and scroll down to the Direct Menu setting. Change it to "PART" and leave it there. You probably have it on ALL and tht disables several of external controls on the camera. Sony really blew it with this "function". I mean, if you're going to put a big "gotcha" in the camera, why not have an error message that suggests a cause or solution? __________________ Vortex Media http://www.vortexmedia.com/ Sony FS7, F55, and XDCAM training videos, field guides, and other production tools

June 29th, 2010, 05:42 PM	#3
Chad Johnson Major Player Join Date: Apr 2009 Location: Arcata, Ca Posts: 750	Hi Doug. Thank you! I do have your EX1 field guide and DVD, but as you said - the info isn't there. I was confused because I didn't change anything. But of course it must be user error, and I guess I had to have accidentally changed the setting. Thanks again. Chadfish __________________ My Work: http://www.youtube.com/ChadWork1 Sony FS5 :: Panasonic GH4 :: Sony PMW-EX1 :: FCPx :: AT4053b :: Rode NTG-3,

June 29th, 2010, 05:45 PM	#4
Doug Jensen Vortex Media Join Date: Jan 2009 Location: Florida Posts: 3,442	Actually, it is in the EX1 Field Guide on page 22 (page 25 of the EX3 book) next to a red "WARNING" logo. I only missed mentioning it on the DVD. The Field Guide wasn't published until a year later. so I had plenty of time to include it on that one. __________________ Vortex Media http://www.vortexmedia.com/ Sony FS7, F55, and XDCAM training videos, field guides, and other production tools

June 29th, 2010, 05:48 PM	#5
Chad Johnson Major Player Join Date: Apr 2009 Location: Arcata, Ca Posts: 750	Good to know! Thanks. __________________ My Work: http://www.youtube.com/ChadWork1 Sony FS5 :: Panasonic GH4 :: Sony PMW-EX1 :: FCPx :: AT4053b :: Rode NTG-3,

June 29th, 2010, 08:57 PM	#6
Dave Morrison Major Player Join Date: May 2002 Location: West Central Florida Posts: 762	Oh Chad. Did you buy the cheaper EX1 model that didn't come with the User Manual? Seriously, this darn "feature" bit me in the butt the very first day I unboxed my EX1 and walked outside to shoot my first footage. Luckily, I bought the one WITH the manual. As I love to say, "RTFM". ;-) __________________ EX1, Nikon D750 http://www.morrisonphotographics.com http://www.heritagefilm.com

June 29th, 2010, 09:28 PM	#7
Chad Johnson Major Player Join Date: Apr 2009 Location: Arcata, Ca Posts: 750	Oh I have the manual, and Doug's Field Guide. I just forgot about the function. I set it a year ago, then I forgot it. I have no idea how it got changed, but I was worried. So I'm happy now. __________________ My Work: http://www.youtube.com/ChadWork1 Sony FS5 :: Panasonic GH4 :: Sony PMW-EX1 :: FCPx :: AT4053b :: Rode NTG-3,

June 30th, 2010, 11:51 AM	#8
Buck Forester Major Player Join Date: Feb 2008 Location: California Posts: 230	The one white balance issue that frustrates me at times is the 'white balance is out of range' or something like that. I can't manually white balance in early morning or late evening, even though it would seem there's enough light to do so.

June 30th, 2010, 12:29 PM	#9
Chad Johnson Major Player Join Date: Apr 2009 Location: Arcata, Ca Posts: 750	"Out of range" is a new one on me. If the light is so low you can't pull a white balance, maybe white balanced colors wouldn't look right? What about opening up your iris? Or just going with a standard 5600, or 3200? Then color correct in post. __________________ My Work: http://www.youtube.com/ChadWork1 Sony FS5 :: Panasonic GH4 :: Sony PMW-EX1 :: FCPx :: AT4053b :: Rode NTG-3,

August 1st, 2010, 02:57 PM	#10
Christian Valtanen Tourist Join Date: Jan 2010 Location: Finland Posts: 4	I had this problem and it helped when I changed partial menu/full menu to other setting in the menu

August 1st, 2010, 07:26 PM	#11
Les Wilson Inner Circle Join Date: Jan 2004 Location: Boca Raton, FL Posts: 3,014	Having read about this problem, I debated to set it to Part or Full when I rented an EX1R. I am 90% sure before shooting, set it to Part. However, I got the Cannot Proceed message when I pressed the S&Q button. Should I have gotten that message when it's set to Part or is my memory of setting it to Part wrong?

August 1st, 2010, 07:57 PM	#12
Chad Johnson Major Player Join Date: Apr 2009 Location: Arcata, Ca Posts: 750	Doug's answer fixed the problem. __________________ My Work: http://www.youtube.com/ChadWork1 Sony FS5 :: Panasonic GH4 :: Sony PMW-EX1 :: FCPx :: AT4053b :: Rode NTG-3,