C:32:60 error on Sony AX2000.... at DVinfo.net

Matt Wozney · March 2nd, 2011, 03:15 PM

I had a bad accident with my AX2000 back in January where the LCD screen was destroyed and other parts to the camera were tweaked up (wind blew over my tripod). So, I had extended coverage on my camera and sent it in to a Sony camera repair shop. It came back today and it worked well right off the bat. I charged up the camera for a lil bit and tested it again unplugged. Now, I'm getting a C:32:60 error message and told me to turn the camera on again. I keep getting this message each time I turn it on. Anyone know what this message can be or if there is anyway to fix it without sending it back? I needed it for this weekend and it looks like it won't happen. Any info would be greatly appreciated.

Ian McElroy · March 4th, 2011, 08:56 PM

Hi Matt

Have you done a decent google on the error message?

My 30 second look showed it to be a consistent message from earlier camcorders, associated with a lens error....

regards

Ian

Todd Bradley · December 6th, 2011, 09:49 PM

I also own a Sony HDR-AX2000. And starting suddenly last week, in the middle of an important shoot in a foreign country, my camera stopped working. Whenever I power it on, it gives me this same error: C:32:60. Of course turning the power off and then on again does nothing.

From what I've read online, this error code means that the focus mechanism isn't working correctly. Unfortunately, I can't use autofocus OR manual focus. I tapped the camera a few times with the power off, as one online suggestion said. But that didn't help.

So now I'm going to have to send the camera in to Sony for repair. According to Sony Online Support, "The cost to repair this unit under our Flat Rate Program is $511.00, (plus any applicable taxes). Return shipping is included in this price." And the work is only warranted for 90 days. I'm nervous about the same problem happening again, but the camera is currently worthless and it would cost a lot more than $511 to buy a new one. So I guess I have no option but to buy the flat rate repair.

Don Bloom · December 7th, 2011, 02:00 PM

I don't remember so if I'm wrong forgive me but I *think* both error messages can be "fixed" by removing the battery, replacing it, turn the cam(s) on and here's what I don't remembr but IF the camera has a "reset" button and you press it (on other models it's a small recessed button that needs something like a pen tip to press) and the message goes away. Now mind you, even if this procedure is possible on the AX2000 it may not fix the problem but might remove the error messoage. Of course any personal settings you have will be gone and the camera will revert to original factory settings but if you have to send it/them in anyway it'll be reset to factory settings anyway so I guess there's nothing to lose.
Like I say, I don't rememebr if the AX cameras have the reset button but if it's ther why not try it and see if it works,

Todd Bradley · December 7th, 2011, 02:23 PM

Ah, if only it were so easy. Yes, the AX2000 does have a recessed factory reset button. After trying the "replace the battery and try again" suggestion that the owner's manual gives, I did reset the camera. That didn't fix the problem either. I wish the manual had more information explaining what else can cause this error, but it doesn't. It makes it sound that it's as simple as replacing the battery, which is not the case - at least not in my situation.

One thing this problem has taught me is the value of having a camera where the focus can be physically manipulated. On this camera (and its big brother the NX5U), the focus ring is not actually connected to the lens. So if the focus circuit goes bad, you can't even focus manually.

Todd Bradley · January 26th, 2012, 01:14 PM

To close the loop on this, I had to send the camera in to Sony repair in Texas. It took a couple weeks and they charged me their flat repair fee ahead of time (I think it was about $570) which covered the repairs. When I got it back, the camera worked fine. They never actually said what they did to repair it.

Ray Turcotte · March 10th, 2012, 06:59 PM

Here'a a site I found that lists all of the Sony error codes.

Sony Camcorder Video Camera Error Codes | Video One Repair

Stelios Christofides · March 11th, 2012, 01:02 AM

Thanks for the link Ray. Interesting

stelios

Galen Rath · March 13th, 2012, 07:13 PM

It's too bad Sony doesn't talk more with their customers about what is wrong. Seems they have a "send it in and we will repair it" policy and that's all you will get. You don't need to know what it wrong.

Perhaps they don't want their competition learning from their mistakes, which is fair enough but frustrating.

Dave Luda · March 15th, 2012, 10:06 PM

I had this issue with my NX5U this time last year but with a completely different outcome:

http://www.dvinfo.net/forum/sony-nxc...5-failure.html

Sherman Bahr · January 14th, 2015, 12:46 AM

Here's a video on a temporary solution for the C:32:60 error. It will still need to get fixed but this workaround will probably get you through your last shoot.

Mladen Ilic · January 14th, 2015, 03:25 AM

Had this issue a month ago... Paid 400 euro for repair...

Todd Bradley · January 15th, 2015, 02:19 PM

Sherman, you're a genius! Thank you. I hope this never happens to me again, but if it does, now I know where to turn. Also, I'm bookmarking your company's home page, because I get the impression you're a better service center than Sony's own. Next time the shit hits the fan, I'm calling you.

March 2nd, 2011, 03:15 PM	#1
Matt Wozney Tourist Join Date: Mar 2010 Location: Clayton, DE Posts: 1	C:32:60 error on Sony AX2000.... I had a bad accident with my AX2000 back in January where the LCD screen was destroyed and other parts to the camera were tweaked up (wind blew over my tripod). So, I had extended coverage on my camera and sent it in to a Sony camera repair shop. It came back today and it worked well right off the bat. I charged up the camera for a lil bit and tested it again unplugged. Now, I'm getting a C:32:60 error message and told me to turn the camera on again. I keep getting this message each time I turn it on. Anyone know what this message can be or if there is anyway to fix it without sending it back? I needed it for this weekend and it looks like it won't happen. Any info would be greatly appreciated.

March 4th, 2011, 08:56 PM	#2
Ian McElroy Regular Crew Join Date: Feb 2010 Location: Hitchin, United Kingdom Posts: 28	Re: C:32:60 error on Sony AX2000.... Hi Matt Have you done a decent google on the error message? My 30 second look showed it to be a consistent message from earlier camcorders, associated with a lens error.... regards Ian

December 6th, 2011, 09:49 PM	#3
Todd Bradley New Boot Join Date: Jan 2011 Location: Broomfield, Colorado Posts: 18	Re: C:32:60 error on Sony AX2000.... I also own a Sony HDR-AX2000. And starting suddenly last week, in the middle of an important shoot in a foreign country, my camera stopped working. Whenever I power it on, it gives me this same error: C:32:60. Of course turning the power off and then on again does nothing. From what I've read online, this error code means that the focus mechanism isn't working correctly. Unfortunately, I can't use autofocus OR manual focus. I tapped the camera a few times with the power off, as one online suggestion said. But that didn't help. So now I'm going to have to send the camera in to Sony for repair. According to Sony Online Support, "The cost to repair this unit under our Flat Rate Program is $511.00, (plus any applicable taxes). Return shipping is included in this price." And the work is only warranted for 90 days. I'm nervous about the same problem happening again, but the camera is currently worthless and it would cost a lot more than $511 to buy a new one. So I guess I have no option but to buy the flat rate repair.

December 7th, 2011, 02:00 PM	#4
Don Bloom Inner Circle Join Date: Jan 2003 Location: Chicago, IL Posts: 6,609	Re: C:32:60 error on Sony AX2000.... I don't remember so if I'm wrong forgive me but I think both error messages can be "fixed" by removing the battery, replacing it, turn the cam(s) on and here's what I don't remembr but IF the camera has a "reset" button and you press it (on other models it's a small recessed button that needs something like a pen tip to press) and the message goes away. Now mind you, even if this procedure is possible on the AX2000 it may not fix the problem but might remove the error messoage. Of course any personal settings you have will be gone and the camera will revert to original factory settings but if you have to send it/them in anyway it'll be reset to factory settings anyway so I guess there's nothing to lose. Like I say, I don't rememebr if the AX cameras have the reset button but if it's ther why not try it and see if it works, __________________ What do I know? I'm just a video-O-grafer. Don

December 7th, 2011, 02:23 PM	#5
Todd Bradley New Boot Join Date: Jan 2011 Location: Broomfield, Colorado Posts: 18	Re: C:32:60 error on Sony AX2000.... Ah, if only it were so easy. Yes, the AX2000 does have a recessed factory reset button. After trying the "replace the battery and try again" suggestion that the owner's manual gives, I did reset the camera. That didn't fix the problem either. I wish the manual had more information explaining what else can cause this error, but it doesn't. It makes it sound that it's as simple as replacing the battery, which is not the case - at least not in my situation. One thing this problem has taught me is the value of having a camera where the focus can be physically manipulated. On this camera (and its big brother the NX5U), the focus ring is not actually connected to the lens. So if the focus circuit goes bad, you can't even focus manually.

January 26th, 2012, 01:14 PM	#6
Todd Bradley New Boot Join Date: Jan 2011 Location: Broomfield, Colorado Posts: 18	Re: C:32:60 error on Sony AX2000.... To close the loop on this, I had to send the camera in to Sony repair in Texas. It took a couple weeks and they charged me their flat repair fee ahead of time (I think it was about $570) which covered the repairs. When I got it back, the camera worked fine. They never actually said what they did to repair it.

March 10th, 2012, 06:59 PM	#7
Ray Turcotte Regular Crew Join Date: Nov 2011 Location: Ottawa, Ontario Posts: 63	Re: C:32:60 error on Sony AX2000.... Here'a a site I found that lists all of the Sony error codes. Sony Camcorder Video Camera Error Codes \| Video One Repair

March 11th, 2012, 01:02 AM	#8
Stelios Christofides Trustee Join Date: Jul 2003 Location: Nicosia, CYPRUS Posts: 1,080	Re: C:32:60 error on Sony AX2000.... Thanks for the link Ray. Interesting stelios __________________ My Blog: http://steliosc.blogspot.com "I hope for nothing, I fear nothing, I am free" Nikos Kazantzakis

March 13th, 2012, 07:13 PM	#9
Galen Rath Major Player Join Date: Nov 2005 Location: Illinois Posts: 323	Re: C:32:60 error on Sony AX2000.... It's too bad Sony doesn't talk more with their customers about what is wrong. Seems they have a "send it in and we will repair it" policy and that's all you will get. You don't need to know what it wrong. Perhaps they don't want their competition learning from their mistakes, which is fair enough but frustrating.

March 15th, 2012, 10:06 PM	#10
Dave Luda Regular Crew Join Date: Mar 2010 Location: Raleigh, NC Posts: 63	Re: C:32:60 error on Sony AX2000.... I had this issue with my NX5U this time last year but with a completely different outcome: http://www.dvinfo.net/forum/sony-nxc...5-failure.html

January 14th, 2015, 12:46 AM	#11
Sherman Bahr Regular Crew Join Date: Dec 2011 Location: Newbury Park CA Posts: 53	Re: C:32:60 error on Sony AX2000.... Here's a video on a temporary solution for the C:32:60 error. It will still need to get fixed but this workaround will probably get you through your last shoot. Emergency Workaround For Sony C:32:60 Focus Problem Error - YouTube __________________ Sony And Canon Prosumer And Professional Camcorder Repair www.VideoOneRepair.com

January 14th, 2015, 03:25 AM	#12
Mladen Ilic Regular Crew Join Date: Jun 2012 Location: Belgrade, Serbia Posts: 35	Re: C:32:60 error on Sony AX2000.... Had this issue a month ago... Paid 400 euro for repair...

January 15th, 2015, 02:19 PM	#13
Todd Bradley New Boot Join Date: Jan 2011 Location: Broomfield, Colorado Posts: 18	Re: C:32:60 error on Sony AX2000.... Sherman, you're a genius! Thank you. I hope this never happens to me again, but if it does, now I know where to turn. Also, I'm bookmarking your company's home page, because I get the impression you're a better service center than Sony's own. Next time the shit hits the fan, I'm calling you.