User-installable firmware upgrade for NX5! at DVinfo.net

Adam Welz · May 21st, 2010, 08:09 AM

Hi All

just got an email from Sony saying that a user-installable firmware upgrade is available -- so, if you've been having buffer overflow grief with your NX5, you no longer need to send it in to Sony for a firmware upgrade, they can email a file to you and you can install it according to their instructions.

You will need a reliable power supply.

Cheers

Adam

John Vasey · May 21st, 2010, 09:38 AM

Hi, Adam...

What would be the proper way to contact Sony to get them to email us the firmware update? Do we just call the tech support number? Or is there a specific email address? And is this firmware update installable by both PC and Mac computers? I'm wondering if Sony will say that if you elect to do this option (the user performing the firmware upgrade themselves) if it will also void the warranty if something goes wrong.

I would love to install it myself as long as I'm not putting the warranty at risk.

Thanks, John

Adam Welz · May 21st, 2010, 09:45 AM

Hi John

I guess calling one of the Pro Service Centers, like the one in Teaneck NJ, would be a good start.

I got the offer direct from someone at Sony, and until I get his permission, I'll not be posting his details to the web.

Let the forum know how you get along.

Best

Adam

Steve Kass · May 21st, 2010, 11:10 AM

Can we E-Mail Sony support to get the firmware update?

Ryan Douthit · May 21st, 2010, 11:54 AM

Here's an official reply from the LA Repair Center:

"The software upgrade is now available and should be ready for download by next week sometime. I will let you know as soon as I get the URL for the download."

Tom Hardwick · May 21st, 2010, 01:45 PM

I've got an NX5 but how would I know if I had 'buffer overflow grief'?

Mark Goldberg · May 22nd, 2010, 05:38 AM

Just got my NX5 on Thursday. I took am following this issue, and very much appreciate Adam's description of the buffer issue in another forum. I am extremely thankful that technology is at the place where downloadable firmware upgrades can address the type of problems that used to require the gear to be shipped back!

Joe Goldsberry · May 22nd, 2010, 06:45 AM

Quote:

Originally Posted by Tom Hardwick

I've got an NX5 but how would I know if I had 'buffer overflow grief'?

You'll know when it happens. You get a buffer overflow error message on the screen or viewfinder, and the unit won't record.

Joe

Tom Hardwick · May 22nd, 2010, 07:59 AM

Whooh! Thanks Joe. But this only happens if you're recording to card and 128 memory module at the same time?

Joe Goldsberry · May 22nd, 2010, 05:49 PM

I think so. I've been using just the flash drive only and have had no problems.

Joe

Olakunle Olanrewaju · May 23rd, 2010, 02:23 AM

I will like to know where and when the update is available for download

Cristian Adrian Olariu · May 24th, 2010, 04:48 PM

Unofficially there is a firmware upgrade already available, but i don't think anybody will risk to install it until we'll know for sure it's the real deal.
Here's the instructions.

Olakunle Olanrewaju · May 24th, 2010, 04:52 PM

Thanks cristian

Joe Goldsberry · May 24th, 2010, 07:18 PM

That's good news for PC users, what about us Mac users?

Joe

Allan Phan · May 25th, 2010, 05:04 AM

Folks,

I haven’t encountered the buffer issue yet but will I need to update the firmware regardless?

Thanks
Allan

May 21st, 2010, 08:09 AM	#1
Adam Welz Regular Crew Join Date: Feb 2010 Location: New York, USA Posts: 111	User-installable firmware upgrade for NX5! Hi All just got an email from Sony saying that a user-installable firmware upgrade is available -- so, if you've been having buffer overflow grief with your NX5, you no longer need to send it in to Sony for a firmware upgrade, they can email a file to you and you can install it according to their instructions. You will need a reliable power supply. Cheers Adam

May 21st, 2010, 09:38 AM	#2
John Vasey Regular Crew Join Date: Jul 2009 Location: Los Angeles, CA Posts: 75	Sony contact info... Hi, Adam... What would be the proper way to contact Sony to get them to email us the firmware update? Do we just call the tech support number? Or is there a specific email address? And is this firmware update installable by both PC and Mac computers? I'm wondering if Sony will say that if you elect to do this option (the user performing the firmware upgrade themselves) if it will also void the warranty if something goes wrong. I would love to install it myself as long as I'm not putting the warranty at risk. Thanks, John

May 22nd, 2010, 05:49 PM	#10
Joe Goldsberry Regular Crew Join Date: Mar 2005 Location: Whitman, Mass Posts: 101	I think so. I've been using just the flash drive only and have had no problems. Joe __________________ http://JoeGoldsberry.com

May 24th, 2010, 07:18 PM	#14
Joe Goldsberry Regular Crew Join Date: Mar 2005 Location: Whitman, Mass Posts: 101	That's good news for PC users, what about us Mac users? Joe __________________ http://JoeGoldsberry.com

May 21st, 2010, 09:45 AM	#3
Adam Welz Regular Crew Join Date: Feb 2010 Location: New York, USA Posts: 111	Hi John I guess calling one of the Pro Service Centers, like the one in Teaneck NJ, would be a good start. I got the offer direct from someone at Sony, and until I get his permission, I'll not be posting his details to the web. Let the forum know how you get along. Best Adam

May 21st, 2010, 11:10 AM	#4
Steve Kass New Boot Join Date: May 2010 Location: San Francisco, CA Posts: 23	Can we E-Mail Sony support to get the firmware update?

May 21st, 2010, 11:54 AM	#5
Ryan Douthit Major Player Join Date: Feb 2006 Location: Kirkland, WA Posts: 474	Here's an official reply from the LA Repair Center: "The software upgrade is now available and should be ready for download by next week sometime. I will let you know as soon as I get the URL for the download."

May 21st, 2010, 01:45 PM	#6
Tom Hardwick Inner Circle Join Date: Mar 2003 Location: Billericay, England UK Posts: 4,711	I've got an NX5 but how would I know if I had 'buffer overflow grief'?

May 22nd, 2010, 05:38 AM	#7
Mark Goldberg Regular Crew Join Date: Sep 2006 Location: Annapolis, Maryland Posts: 101	Just got my NX5 on Thursday. I took am following this issue, and very much appreciate Adam's description of the buffer issue in another forum. I am extremely thankful that technology is at the place where downloadable firmware upgrades can address the type of problems that used to require the gear to be shipped back!

May 22nd, 2010, 07:59 AM	#9
Tom Hardwick Inner Circle Join Date: Mar 2003 Location: Billericay, England UK Posts: 4,711	Whooh! Thanks Joe. But this only happens if you're recording to card and 128 memory module at the same time?

May 23rd, 2010, 02:23 AM	#11
Olakunle Olanrewaju Regular Crew Join Date: Feb 2010 Location: Ibadan, Nigeria Posts: 103	I will like to know where and when the update is available for download

May 24th, 2010, 04:52 PM	#13
Olakunle Olanrewaju Regular Crew Join Date: Feb 2010 Location: Ibadan, Nigeria Posts: 103	Thanks cristian

May 25th, 2010, 05:04 AM	#15
Allan Phan Regular Crew Join Date: Dec 2003 Location: Alexandria, VA Posts: 95	Folks, I haven’t encountered the buffer issue yet but will I need to update the firmware regardless? Thanks Allan