Error code E:62:10 at DVinfo.net

Michael Gradl · September 4th, 2015, 06:56 AM

Hi,
since 2 weeks I own now a PXW-X70 and the first tests looked really good. (also because of some settings I found in this forum - thanks for that).

Today morning everything worked perfect and after lunch I get now the Error Code E.62:10.

Nothing happened in between. The camera has already Firmware Versiion 2.0.

My Seller tries to find out how to solve the issue because all known resets did not work. I informed in the meanwhile also the Primesupport - but I do not expect an answer in the next days :-(
Also all phone numbers are not reachable (Europe)

probably somebody of you has a good idea or had this issue already with this cam.

Mike

Douglas R Wagner · November 17th, 2015, 09:52 AM

I get this same error on my quite new Sony FDR-AX100. This error relates to focusing and stabilization. It could be caused by several things, but the error code isn't all that specific. In my camera, I have determined that the failure is that all aspects of image stabilization stop working. Both the optical image stabilization as well as the digital image stabilization functions are failing when this error code is flashing.

Sadly, this error is intermittent on my camera so I'm not sure how a technician is going to be able to repair it! When it stops flashing, after a few days, image stabilization goes back to working again. When the error code returns after a few more days (even when just sitting in the camera bag, it can come and go when I check it), optical and digital image stabilization return to being non-functional.

Sherman Bahr · January 20th, 2016, 12:09 AM

Douglas is correct. This problem has to do with the focus/image stabilization assembly of the lens block. When we receive a camcorder in for repair for this issue the first thing that we check is all optical block connections and do an inspection of the lens. If that checks out then the problem is with the lens (optical block assembly) and it would need to be replaced. After replacing the lens, the camcorder will need to be properly aligned to enable the optical drive circuits to control the new lens optimally. This includes focus, iris, stabilization and other aspects. If the alignments are not performed, you will have major performance issues with the new lens.

Bob Hart · January 20th, 2016, 10:39 AM

If it is desperate and you cannot get it fixed right now, try placing the camera in a comfortably warm place with the lens facing directly downwards for about two hours and in future store the camera in this position.

Donald McPherson · January 20th, 2016, 01:03 PM

Bob is this a good idea even if you have no problems?

Bob Hart · January 20th, 2016, 10:14 PM

QUOTE: "Bob is this a good idea even if you have no problems?"

On balance, it probably is not. In modern digital cams with solid state memory and file-based recording, about the only dynamic components remaining are the switches themselves, lens controls, lens servos and the fluid prism which optically compensates for physical movement off the optical axis.

No matter how slight, the fluid prism's flexible components and seals must feel the effects of gravity. In storage over time they may aquire a shape memory which with ageing may harden in position. It might then require the electro-mechanical drive to work harder to shift it.

Most cameras I have dealt with have cared less about which way I stored them. However the EX1 used to pick up an edge of frame because of the tighter optical path through the lens. During our summer, I put the camera to sleep on its side opposite the direction the edge had crept in from and the issue went away. Don't forget, that the image goes to the sensor rotated 180 degrees.

These days, I don't let it sleep to long in one position and it's been fine. I don't think storage nose-down is going to do any harm and might help the servo components inside the lens as well because the moving optical groups inside are heavy pieces.

This of course is pure witch-doctory on my part with no basis in proven engineering or scientific fact.

September 4th, 2015, 06:56 AM	#1
Michael Gradl Tourist Join Date: May 2010 Location: Munich, Germany Posts: 1	Error code E:62:10 Hi, since 2 weeks I own now a PXW-X70 and the first tests looked really good. (also because of some settings I found in this forum - thanks for that). Today morning everything worked perfect and after lunch I get now the Error Code E.62:10. Nothing happened in between. The camera has already Firmware Versiion 2.0. My Seller tries to find out how to solve the issue because all known resets did not work. I informed in the meanwhile also the Primesupport - but I do not expect an answer in the next days :-( Also all phone numbers are not reachable (Europe) probably somebody of you has a good idea or had this issue already with this cam. Mike

November 17th, 2015, 09:52 AM	#2
Douglas R Wagner Tourist Join Date: Dec 2006 Location: Bangkok THAILAND Posts: 4	Re: Error code E:62:10 I get this same error on my quite new Sony FDR-AX100. This error relates to focusing and stabilization. It could be caused by several things, but the error code isn't all that specific. In my camera, I have determined that the failure is that all aspects of image stabilization stop working. Both the optical image stabilization as well as the digital image stabilization functions are failing when this error code is flashing. Sadly, this error is intermittent on my camera so I'm not sure how a technician is going to be able to repair it! When it stops flashing, after a few days, image stabilization goes back to working again. When the error code returns after a few more days (even when just sitting in the camera bag, it can come and go when I check it), optical and digital image stabilization return to being non-functional.

January 20th, 2016, 12:09 AM	#3
Sherman Bahr Regular Crew Join Date: Dec 2011 Location: Newbury Park CA Posts: 53	Re: Error code E:62:10 Douglas is correct. This problem has to do with the focus/image stabilization assembly of the lens block. When we receive a camcorder in for repair for this issue the first thing that we check is all optical block connections and do an inspection of the lens. If that checks out then the problem is with the lens (optical block assembly) and it would need to be replaced. After replacing the lens, the camcorder will need to be properly aligned to enable the optical drive circuits to control the new lens optimally. This includes focus, iris, stabilization and other aspects. If the alignments are not performed, you will have major performance issues with the new lens. __________________ Sony And Canon Prosumer And Professional Camcorder Repair www.VideoOneRepair.com

January 20th, 2016, 10:39 AM	#4
Bob Hart Inner Circle Join Date: Dec 2003 Location: PERTH. W.A. AUSTRALIA. Posts: 4,476	Re: Error code E:62:10 If it is desperate and you cannot get it fixed right now, try placing the camera in a comfortably warm place with the lens facing directly downwards for about two hours and in future store the camera in this position.

January 20th, 2016, 01:03 PM	#5
Donald McPherson Major Player Join Date: Jun 2010 Location: Aberdeen Scotland Posts: 815	Re: Error code E:62:10 Bob is this a good idea even if you have no problems?

January 20th, 2016, 10:14 PM	#6
Bob Hart Inner Circle Join Date: Dec 2003 Location: PERTH. W.A. AUSTRALIA. Posts: 4,476	Re: Error code E:62:10 QUOTE: "Bob is this a good idea even if you have no problems?" On balance, it probably is not. In modern digital cams with solid state memory and file-based recording, about the only dynamic components remaining are the switches themselves, lens controls, lens servos and the fluid prism which optically compensates for physical movement off the optical axis. No matter how slight, the fluid prism's flexible components and seals must feel the effects of gravity. In storage over time they may aquire a shape memory which with ageing may harden in position. It might then require the electro-mechanical drive to work harder to shift it. Most cameras I have dealt with have cared less about which way I stored them. However the EX1 used to pick up an edge of frame because of the tighter optical path through the lens. During our summer, I put the camera to sleep on its side opposite the direction the edge had crept in from and the issue went away. Don't forget, that the image goes to the sensor rotated 180 degrees. These days, I don't let it sleep to long in one position and it's been fine. I don't think storage nose-down is going to do any harm and might help the servo components inside the lens as well because the moving optical groups inside are heavy pieces. This of course is pure witch-doctory on my part with no basis in proven engineering or scientific fact.