Scratches on Discs after burning at DVinfo.net

Helen Habib · October 3rd, 2010, 11:04 AM

I'm working with a new iMac. The first disc I burned has 4 videos and 1 slideshow. The slideshow had a little problem with regard to a flicker that was appearing in the transition from one photo to the other. I really didn't notice any other problem at all with the rest of the videos. However, on turning the disc over, saw that it had several scratch marks in one area and a straight line of marks in another area that looks like a miniature bar code.

Thinking that the disc had the scratches, I burned another one. Turned it over to make sure it was perfect first, and it was. Now that I burned the videos again, the exact scratches are coming out exactly the same way. And there's a problem with the slideshow on that one too.

What do I do now?? Why is it scratching the discs?!

Helen Habib · October 3rd, 2010, 11:10 AM

Thought the pics could've been edited. Here the images show the kind of scratches I'm seeing. The one at left is the 'bar code' type scratches and the one on the right are long scratches.

Andy Wilkinson · October 3rd, 2010, 11:32 AM

The key word is NEW. Contact Apple and get it sorted under warranty.

John Gerard · October 3rd, 2010, 12:02 PM

I would have Apple replace the Dvd drive. I have a Sony notebook that started doing the same thing. It would scratch the Discs while reading them. I had it fixed and no more problems. At least for notebook Dvd/Cd drives I think these are ok for reading but lousy at Writing. I just use an external USB drive to burn disks. I tried writing/copping DVDs on my sisters iMac a 2005 computer and I kept getting errors.

John Gerard

Helen Habib · October 3rd, 2010, 01:34 PM

Thank you for your replies. :-) Yes, it's still under warranty. I'm kinda surprised that the iMac turned out this problem so early in the game. I've already had to call them and get some software things sorted out after purchasing. Anyway, nothing's perfect, and it's a great system.

William Hohauser · October 3rd, 2010, 02:32 PM

That's a mechanical defect in the drive. Have it replaced.

Helen Habib · October 3rd, 2010, 06:11 PM

Will do. Thanks.

October 3rd, 2010, 11:04 AM	#1
Helen Habib Regular Crew Join Date: Oct 2007 Location: Trinidad Posts: 173	Scratches on Discs after burning I'm working with a new iMac. The first disc I burned has 4 videos and 1 slideshow. The slideshow had a little problem with regard to a flicker that was appearing in the transition from one photo to the other. I really didn't notice any other problem at all with the rest of the videos. However, on turning the disc over, saw that it had several scratch marks in one area and a straight line of marks in another area that looks like a miniature bar code. Thinking that the disc had the scratches, I burned another one. Turned it over to make sure it was perfect first, and it was. Now that I burned the videos again, the exact scratches are coming out exactly the same way. And there's a problem with the slideshow on that one too. What do I do now?? Why is it scratching the discs?! Attached Thumbnails

October 3rd, 2010, 11:10 AM	#2
Helen Habib Regular Crew Join Date: Oct 2007 Location: Trinidad Posts: 173	Thought the pics could've been edited. Here the images show the kind of scratches I'm seeing. The one at left is the 'bar code' type scratches and the one on the right are long scratches. Attached Thumbnails

October 3rd, 2010, 11:32 AM	#3
Andy Wilkinson Inner Circle Join Date: Sep 2007 Location: Cambridge UK Posts: 2,853	The key word is NEW. Contact Apple and get it sorted under warranty. __________________ Andy K Wilkinson - https://www.shootingimage.co.uk Cambridge (UK) Corporate Video Production

October 3rd, 2010, 12:02 PM	#4
John Gerard Major Player Join Date: Dec 2008 Location: Berkeley, CA, USA Posts: 227	Scratches on disk I would have Apple replace the Dvd drive. I have a Sony notebook that started doing the same thing. It would scratch the Discs while reading them. I had it fixed and no more problems. At least for notebook Dvd/Cd drives I think these are ok for reading but lousy at Writing. I just use an external USB drive to burn disks. I tried writing/copping DVDs on my sisters iMac a 2005 computer and I kept getting errors. John Gerard

October 3rd, 2010, 02:32 PM	#6
William Hohauser Inner Circle Join Date: Dec 2005 Location: New York City Posts: 2,650	That's a mechanical defect in the drive. Have it replaced. __________________ William Hohauser - New York City Producer/Edit/Camera/Animation

October 3rd, 2010, 01:34 PM	#5
Helen Habib Regular Crew Join Date: Oct 2007 Location: Trinidad Posts: 173	Thank you for your replies. :-) Yes, it's still under warranty. I'm kinda surprised that the iMac turned out this problem so early in the game. I've already had to call them and get some software things sorted out after purchasing. Anyway, nothing's perfect, and it's a great system.

October 3rd, 2010, 06:11 PM	#7
Helen Habib Regular Crew Join Date: Oct 2007 Location: Trinidad Posts: 173	Will do. Thanks.