Upside down and red playback at DVinfo.net

Edwin Vervuurt · October 13th, 2009, 08:24 PM

Hi, I am getting upside down and red playback with cineform 24p files in PPro 2.0. The CineForm version is 4.02. Also I am running it on Windows 7. Any ideas anyone?

David Newman · October 13th, 2009, 09:14 PM

Windows 7 is doing that. We haven't determined a solution yet.

Graham Hickling · October 13th, 2009, 10:52 PM

Several of us have similarly reported this problem with Premiere CS3 under Win7, but Cineform files do play OK presently in CS4 under Win7

Edwin Vervuurt · October 13th, 2009, 11:18 PM

Wow, fast responses! Thanks for the info, I was going to try to install different Cineform versions to see if it made a difference. Now I don't have to ....thanks! Will it let me install the software on my XP partion at the same time it is on the W7 one?

Graham Hickling · October 13th, 2009, 11:22 PM

I think you'll find you have to authorize each partition with separate codes - however Cineform will provide codes for two authorizations simultaneously (e.g. for a laptop and desktop) so you should be fine.

Edwin Vervuurt · October 14th, 2009, 12:09 AM

Thanks very much for the info Graham!

Ian Lewis · October 14th, 2009, 02:00 AM

I had this problem before, (Win7 64) but not with current Prospect 4K builds. Previously running the install as Administrator helped. Or installing in Vista compatibility. But, as I say, the problem has gone away for me at the moment.

Graham Hickling · October 14th, 2009, 06:45 AM

Ian what graphics card do you have? I have the problem on one machine with an Nvidia card, and not on one with with an on-board ATi card ... wondering if that means something?

I've tried fiddling with permissions, compatibility and administrator settings but no success as yet.

Ian Lewis · October 14th, 2009, 07:30 AM

I've an Nvidia 9800 GT with 512MB Video RAM

Tim Bucklin · October 22nd, 2009, 01:04 PM

Until we figure this one out, if you want to use CineForm in CS3, you'll need to have Scroll Lock ON when playing back the timeline. Unfortunately, you'll lose some of the real-time features, but it at least makes it watchable in the interim.

We're getting some Windows 7 development machines up and running here now, so we'll see what we can come up with.

Ian Lewis · October 28th, 2009, 08:07 AM

Interesting one. I'm just setting up my release version of Win7 Home Premium (64 bit) and find that I'm getting upside down red playback in Prem Pro CS3 again. In my still available win7 64 RC installation it's all working fine. Dual-boot on the same machine. Same version drivers throughout (I think). I'm slowly trying to work through what the differences might be. It might come down to something silly like the order you install things in. First Light works nicely (with the registry fix).

Graham Hickling · October 28th, 2009, 08:33 AM

Wow - that's frustrating for sure! If you do solve the puzzle ... you will be a hero!

Ian Lewis · October 29th, 2009, 01:15 PM

I had a thought (happens occasionally), and I uninstalled Prospect 4k (again) and installed ProspectHD 3.4 (the last version, which I kept from before I upgraded). That worked OK. Hooray. Right way up and right colours...

So I tried an earlier version of Prospect 4K from August. I don't know whether that was necessary or not, but that worked, too. Hooray again. So I took a deep breath and uninstalled it and then reinstalled the latest official Prospect 4K 4.1, and this time, that worked, too. So it looks as if ProspectHD 3 did something to line up the entrails correctly.

What does it all mean? Not sure. But I'm personally back in business with my new Win 7 install. And it might be a help or an aid to diagnosis for anyone else with the upside down red problem.

I was contemplating doing a total removal of Cineform including deleting registry keys, but in the end all I did was the usual uninstall/reinstall.

EDIT: might be worth saying - in case it helps Cineform's troubleshooting - that this time when it was running upside down it was also dropping frames, or rather, repeatedly playing 3 or 4 secs and hanging for half a sec. I thought it was because I hadn't set up scratch disks properly, but now the problem is cleared, it plays fine, too. However, when this happened to me before, I don't remember that behaviour.

In Prem Pro 3, Win7 64 (release) Home Premium.

Marty Baggen · October 29th, 2009, 05:46 PM

Nothing to add except I really like the term "entrails" when it comes to computer troubleshooting!

October 13th, 2009, 08:24 PM	#1
Edwin Vervuurt New Boot Join Date: Nov 2007 Location: Somewhere,Ontario Posts: 17	Upside down and red playback Hi, I am getting upside down and red playback with cineform 24p files in PPro 2.0. The CineForm version is 4.02. Also I am running it on Windows 7. Any ideas anyone? __________________ Edwin

October 13th, 2009, 09:14 PM	#2
David Newman CTO, CineForm Inc. Join Date: Jul 2003 Location: Cardiff-by-the-Sea, California Posts: 8,095	Windows 7 is doing that. We haven't determined a solution yet. __________________ David Newman -- web: www.gopro.com blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman

October 13th, 2009, 11:18 PM	#4
Edwin Vervuurt New Boot Join Date: Nov 2007 Location: Somewhere,Ontario Posts: 17	Wow, fast responses! Thanks for the info, I was going to try to install different Cineform versions to see if it made a difference. Now I don't have to ....thanks! Will it let me install the software on my XP partion at the same time it is on the W7 one? __________________ Edwin

October 14th, 2009, 12:09 AM	#6
Edwin Vervuurt New Boot Join Date: Nov 2007 Location: Somewhere,Ontario Posts: 17	Thanks very much for the info Graham! __________________ Edwin

October 22nd, 2009, 01:04 PM	#10
Tim Bucklin Regular Crew Join Date: Apr 2005 Location: Solana Beach, CA Posts: 112	Until we figure this one out, if you want to use CineForm in CS3, you'll need to have Scroll Lock ON when playing back the timeline. Unfortunately, you'll lose some of the real-time features, but it at least makes it watchable in the interim. We're getting some Windows 7 development machines up and running here now, so we'll see what we can come up with. __________________ Tim Bucklin CineForm Software Engineer

October 13th, 2009, 10:52 PM	#3
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Several of us have similarly reported this problem with Premiere CS3 under Win7, but Cineform files do play OK presently in CS4 under Win7

October 13th, 2009, 11:22 PM	#5
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	I think you'll find you have to authorize each partition with separate codes - however Cineform will provide codes for two authorizations simultaneously (e.g. for a laptop and desktop) so you should be fine.

October 14th, 2009, 02:00 AM	#7
Ian Lewis Regular Crew Join Date: Mar 2008 Location: Farnham, UK Posts: 87	I had this problem before, (Win7 64) but not with current Prospect 4K builds. Previously running the install as Administrator helped. Or installing in Vista compatibility. But, as I say, the problem has gone away for me at the moment.

October 14th, 2009, 06:45 AM	#8
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Ian what graphics card do you have? I have the problem on one machine with an Nvidia card, and not on one with with an on-board ATi card ... wondering if that means something? I've tried fiddling with permissions, compatibility and administrator settings but no success as yet.

October 14th, 2009, 07:30 AM	#9
Ian Lewis Regular Crew Join Date: Mar 2008 Location: Farnham, UK Posts: 87	I've an Nvidia 9800 GT with 512MB Video RAM

October 28th, 2009, 08:07 AM	#11
Ian Lewis Regular Crew Join Date: Mar 2008 Location: Farnham, UK Posts: 87	Red Playback Returns Interesting one. I'm just setting up my release version of Win7 Home Premium (64 bit) and find that I'm getting upside down red playback in Prem Pro CS3 again. In my still available win7 64 RC installation it's all working fine. Dual-boot on the same machine. Same version drivers throughout (I think). I'm slowly trying to work through what the differences might be. It might come down to something silly like the order you install things in. First Light works nicely (with the registry fix).

October 28th, 2009, 08:33 AM	#12
Graham Hickling Trustee Join Date: May 2004 Location: Knoxville, Tennessee Posts: 1,669	Wow - that's frustrating for sure! If you do solve the puzzle ... you will be a hero!

October 29th, 2009, 01:15 PM	#13
Ian Lewis Regular Crew Join Date: Mar 2008 Location: Farnham, UK Posts: 87	Fixed, though not really solved I had a thought (happens occasionally), and I uninstalled Prospect 4k (again) and installed ProspectHD 3.4 (the last version, which I kept from before I upgraded). That worked OK. Hooray. Right way up and right colours... So I tried an earlier version of Prospect 4K from August. I don't know whether that was necessary or not, but that worked, too. Hooray again. So I took a deep breath and uninstalled it and then reinstalled the latest official Prospect 4K 4.1, and this time, that worked, too. So it looks as if ProspectHD 3 did something to line up the entrails correctly. What does it all mean? Not sure. But I'm personally back in business with my new Win 7 install. And it might be a help or an aid to diagnosis for anyone else with the upside down red problem. I was contemplating doing a total removal of Cineform including deleting registry keys, but in the end all I did was the usual uninstall/reinstall. EDIT: might be worth saying - in case it helps Cineform's troubleshooting - that this time when it was running upside down it was also dropping frames, or rather, repeatedly playing 3 or 4 secs and hanging for half a sec. I thought it was because I hadn't set up scratch disks properly, but now the problem is cleared, it plays fine, too. However, when this happened to me before, I don't remember that behaviour. In Prem Pro 3, Win7 64 (release) Home Premium. Last edited by Ian Lewis; October 29th, 2009 at 01:26 PM. Reason: PS - another symptom

October 29th, 2009, 05:46 PM	#14
Marty Baggen Major Player Join Date: May 2005 Location: monroe, or Posts: 572	Nothing to add except I really like the term "entrails" when it comes to computer troubleshooting!